Privacy Policy

This Privacy Policy describes how Mytide Laboratories LLC, doing business as Mytide Lab (“Mytide Lab,” “we,” “us,” or “our”), collects, uses, and protects your personal information.

1. Information We Collect

When you place an order or create an account, we collect personal information including your name, email address, shipping address, billing address, phone number, and payment information. We also collect usage data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your orders, improve our website and services, comply with legal obligations, and prevent fraud. We do not sell your personal information to third parties.

3. Third-Party Services

We share your information with third-party service providers necessary to operate our business, including payment processors, shipping carriers, and analytics providers. These parties are contractually obligated to protect your data and use it only for the purposes we specify.

4. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

5. Text Messaging Privacy

We store your mobile number, messaging preferences, consent wording, source and timestamp, and opt-out requests. Messages you exchange with us may be stored in our customer-support system to handle inquiries and maintain communication records. If you separately opt in to receive text messages, we use your mobile number and SMS consent information to send the message categories described at the point of consent. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We may share mobile information with service providers that support message delivery, solely to provide the SMS service. Text-message opt-in data and consent will not be shared with any third parties, except service providers necessary to deliver the messages.

6. Your Rights (CCPA/GDPR)

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. California residents have the right to know what personal information is collected and to request its deletion under the CCPA. EU residents have similar rights under the GDPR. To exercise these rights, contact Mytide Lab support.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 5 years for legal and tax compliance.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.

10. Contact

Mytide Lab
Contact support
United States